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Refund Policy

7-Day Refund Policy

InsightFactory I/S offers SaaS service to companies under a 7-day no-obligation cancellation policy. The no-obligation cancellation begins immediately upon account activation. The 7-day no-obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. InsightFactory I/S will also not honor a free trial period for customers who were once paying subscribers, canceled, and then decided to reinstate their subscription to InsightFactory I/S.

At any time during the 7-day, potential subscriber (customers) can cancel their account and will be refunded in full with a minor service charge. potential subscribers (customers) must not use the service more than the fair usage policy during the first 7-day to be eligible for a refund. Fair usage is 70 credits during your first 7 Days.

In order to continue using the service after the 7-day no-obligation cancellation period, you will automatically be put to continue to your selected payment plan which you selected initially at the time of buying from a range of selections monthly or receiving a discount by paying for half yearly or full year of service.

Monthly Billing, Cancellation, and Refund Policies

InsightFactory I/S charges and collects in advance for use of the SaaS service. All services rendered are non-refundable.

Monthly subscriptions are automatically on their due renewal date according to the date of purchase until officially canceled in writing. Customers may cancel anytime by emailing a notice to [at]

Customers will receive an email from InsightFactory I/S confirming that their subscription to the SaaS service has been canceled.

Important: No refunds or credits for partial months, quarters, or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the customer’s responsibility.

With regards to downgrades on a subscription, InsightFactory I/S does not issue refunds or credits for partial months of service.